What if I’m not sure which pumpkin package is right for my porch or business?

No problem at all! Just send us a photo of your porch or the space you have in mind, and we’ll be happy to recommend the package that will bring out its best.

How do I measure the width of my container?

  • Round planters:
    Measure across the very center of the container’s top (inside edge to inside edge). If your size isn’t listed, pick the next larger option—for example, a 17" pot should select the 18" size.
  • Square planters: Measure the inside width of one side of your container. If your size isn’t listed, choose the next larger option—for example, a 17" pot should select the 18" size.

 

What if I miss the seasonal order deadline for planter arrangements?

If you miss the seasonal deadline, don’t worry! You can still subscribe, and we’ll start your service with the next season. Or feel free to contact us—we’re happy to check if there’s still space to include you in the current season.

What’s your policy for damaged plants or replacements?


We include detailed care instructions with every delivery to help your plants thrive. If something doesn’t look right, just email us within 48 hours of delivery—we’ll happily replace any plants that arrive damaged or unhealthy. After that period, it’s up to you to keep your planter thriving—our arrangements are made with live plants that just need a little love to stay beautiful.

Can I gift a planter subscription or display?

Yes, of course! Our planters and displays make delightful gifts. If you're sending a surprise, please enter the recipient’s name and address under shipping, and your own under billing at checkout. Then, reply to your order confirmation email to let us know the message you'd like us to include. That way, we know exactly where to go and won’t accidentally spook anyone or show up unannounced on the wrong porch!

How do I care for my plants after delivery?

We’ll include care instructions with your delivery, but here’s the gist: water your plants whenever the soil feels dry—usually every other day, though in the summer heat, daily watering is often needed. Just stick your finger in the soil; if it’s dry, water until it starts to drip from the bottom. Consistency is key! To keep your planter blooming, pinch off any spent flowers. With a little attention, your plants will flourish all season long."

Will my arrangement look like everyone else’s?

We do our best to make each arrangement unique and special—so your porch has its own seasonal charm.

Can I choose what goes in my container? Do I have to?

Most of our customers trust us to work our magic and love the surprise! But if you have a specific color in mind, just reply to your order confirmation email with your preferred dominant color—we’re happy to accommodate when we can.

Do you do window planters?

We offer customized window planters for ground-floor installations only. Contact us for a quote.

When should I consider a customized order?

A customized order is the perfect fit if your porch needs a more tailored touch. You may want to customize if:

  • Your existing planters are a different size than the options offered on our website
  • You have plants you'd like to keep—such as evergreen trees or other year-round favorites—and want us to design around them
  • You have window boxes

Do you work with businesses too?

We’re ready to bring seasonal charm to businesses of any size! Let’s work together to make your space stand out and leave a lasting impression. Contact us to schedule a consultation—we’ll tailor a proposal to your needs, timeline, and space, whether it’s planters, displays, or both.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at thecharmingporch.pa@gmail.com